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💸 Refund Policy

Last Updated: 14th May 2025

At Skynn’d, we believe every baddie deserves satisfaction — but if your order’s not giving what it was supposed to give, we’ve got your back (kinda).

🔁 Return Eligibility

You can request a return or refund within 7 days of delivery, only if:​

  • You received a damaged, defective, or incorrect item

  • The return is initiated within the 7-day window and shipped back to us within the timeline provided

🚫 Non-Returnable Items

Some things are FINAL — no refunds, no exchanges:

  • Lingerie & innerwear

  • Accessories (jewelry, bags, etc.)

  • Sale or clearance items

  • Gift cards

  • Items showing signs of wear, stains, perfume, or damage

📦 How to Initiate a Return

  1. Email us at baddiehelp@skynnd.com with:

    • Order number

    • Product details

    • Reason for return

    • Unboxing video (if the product arrived damaged)

  2. Our team will respond within 24–48 hours and guide you through the return process.

  3. You’ll be asked to ship the item back to our warehouse address. Return shipping is paid by the customer, unless it’s a mistake on our end.

💰 Refund Process

  • Once your returned item is received and inspected, we’ll send you an update on the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–7 working days to your original payment method or issued as store credit (based on your preference).

🛑 Refund Abuse Policy

We keep receipts — literally.

Skynn’d reserves the right to refuse refunds, deny returns, and block accounts if we detect:

  • Excessive or suspicious return behavior

  • Repeated “missing item” claims without proof

  • Items returned in tampered/used condition

  • Use of fake contact details to bypass limits

We're cool, but we’re not clueless.

🔄 Exchange Policy

We currently do not offer direct exchanges. If you want a different size or item, return the original, and place a fresh order separately.

❗ Late or Missing Refunds

Still waiting? Here’s what to do:

  1. Check your bank or UPI account again

  2. Contact your payment provider — it may take time to reflect

  3. If you’ve done all this and still haven’t received it, email us at support@skynnd.com

🖤 Final Note

Refunds aren’t fun for either of us — but we’ll always try to make things right, as long as you play fair.

Skynn’d — where fashion is fast, but refunds are thorough. 💅

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