SKYNN'D

🔁 Return to Origin (RTO) Policy – SKYNN’D

At SKYNN’D, each piece is created with precision and packed with intention. To ensure smooth deliveries and a great experience, please take a moment to review our RTO (Return to Origin) policy.

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📦 What is RTO?

RTO stands for Return to Origin, which happens when an order is undelivered and returned to us due to reasons like:

• Incorrect/incomplete shipping address

• Repeated delivery attempts but no one available

• Customer refusal to accept

• Unreachable phone number

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💸 What Happens When Your Order is RTO?

If a prepaid order is returned to us:

• We will contact you once the product comes back.

• Re-shipping can be arranged — additional courier charges will apply.

• If you wish to cancel instead, we will refund you after deducting:

  • Forward + Return shipping cost

  • Payment gateway fee (2.36%)

  • Any damage or repackaging cost, if applicable​

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Note: Refunds will be processed only after we physically receive the returned item.

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✅ Help Us Deliver Better:

To avoid RTOs, please double-check:

• 📍 Your address (with pin code & landmark)

• 📞 An active phone number

• 🗓 Your availability during delivery window

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💬 Need Help?

Contact us at support@skynnd.com or DM us on Instagram @skynndluxe — we’re here to assist you before your order turns around.